Support

Sign in to your workspace and open Help to send a request, attach safe diagnostic context and keep its reference. If you cannot sign in, contact your plant administrator or use the support contact below.

Email Takt support

Response targets

Pending Shaun. The intended targets are 4 business hours for an urgent request and 1 business day otherwise, during the hours Shaun publishes for support@. These targets are not a contractual service level. Takt will not call them an SLA until a signed agreement says so and a test ticket has been answered inside the target.

Help us find the problem

Include the task, expected result, time and any support reference. Do not send passwords, sign-in links, customer records or sensitive attachments. Response arrangements are those in your service agreement; this page does not promise emergency or 24-hour coverage.

For immediate safety issues, follow your plant’s emergency procedures. For vulnerabilities, use the security reporting process.